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Terms & Conditions
TERMS & CONDITIONS
These are the general terms and conditions governing your access and use of the
content and services offered to you on this internet site.
Product availability
Once 4Safe Ltd accepts your order, it will attempt to promptly fill the order
subject to available inventories. Should an item not be available, we will
advise you via email and recommend alternative product/s.
Cancellations
If you wish to cancel an order please contact 4Safe Ltd by email on
:info@4safeltd.com . Please attach your Order Acknowledgement email to hand and
be ready to quote your order number and to specify which goods you want to
return.
Where you cancel your order after the goods have been
delivered you agree to return the goods to us by following the procedure set
out below.
Return Policy
To arrange collection of the unwanted goods please contact 4Safe Ltd by
email on: info@4safeltd.com. Please have your order number and delivery
receipt to hand. We will then arrange for your unwanted goods to be collected
by an 4Safe Ltd representative. A collection fee for the cost of returning the
goods may apply.
You agree to return the goods in full, in salable condition as new and 4Safe Ltd also asks that you return the packaging
with the goods where possible. You are responsible for the cost of returning
the goods.
Returned goods must always be in original packing and
in a re-saleable condition.
Taking reasonable care of the goods
You agree to take reasonable care of the goods from the time that they are
delivered to you until the time that they are returned.
Conditions of Collection
Collection of the goods will only take place from the delivery address to which
they were delivered and will be subject to the following conditions:
- you agree to provide the 4Safe Ltd with as much
detail as possible of relevant features of the delivery address (for instance,
in the case of a 2 man truck delivery team collection which floor the items are
to be collected from, whether there are any narrow doors etc) in order to help
our representative prepare for the collection;
- you
agree to ensure that there is suitable access to the chosen collection
location;
-if collection cannot be made from your chosen
location due to the nature of the premises, because there is insufficient
access or for any other reason that is not within our reasonable control,
including your absence at the time of collection,
- you agree to pay our
reasonable additional collection fees and the costs of re-arranging collection;
- if our representative reasonably considers that
collection from the room of your choice is likely to cause damage to the goods
or to your property, they will inform you and record this concern on the
collection document. You may instruct our representative to collect the goods
in spite of such concern but we will not be liable for any damage caused to
your property or to the goods as a consequence of us attempting collection on
your instructions (provided that reasonable care is taken in collecting the goods);
- you agree to give our representative all goods which
are being returned, including all component parts of such goods and all related
items or accessories (including original packaging) which are included in the
price of the goods being returned;
-a collection
document must be signed by you to confirm that the collection has taken place.
The collection document will be provided by the representative who comes to
collect your goods;
- you keep the goods at your own risk until they have
been removed by our collection agents from your premises;
- if you are not personally available to undertake any
of your obligations, you may appoint a representative to do so in your place.
The representative must be an adult capable of supervising collection on your
behalf, and you agree that we will be entitled to rely on the representative's
instructions as if they were your own;
Collection fee
We will charge a reasonable fee for the cost of sending a representative to
collect your goods. In most cases the costs involved in collecting your goods
are the same as the initial cost of delivering them; therefore usually the
collection fee will be the same as the delivery fee. You agree that we may
set-off the collection fee against any sums being refunded to you.
If you are returning your goods because they are
faulty or incorrect, no collection fee will be charged.
Refunding your money
We will make all refunds to the card used for payment.
Consumer rights
This Returns Policy does not take away any statutory rights you may have. For
more information
visit: http://www.eccnetmalta.gov.mt/general-consumer-rights
This Returns Policy is in accordance with your right
to cancel a contract formed at a distance under the Consumer Protection
(Distance Selling) Regulations http://www.eccnetmalta.gov.mt/distance-contracts?l=1
